The agreed service and price are confirmed before work starts. If more time or a different service is needed, work pauses and the options are explained before you decide.
Quick Fix costs £30 and covers up to 30 minutes. If the same issue needs more time, work pauses at the limit.
You may stop and pay only the agreed £30, or approve an upgrade to Standard Support by paying the £15 difference. The upgraded total is £45 and covers up to 60 minutes from the original session start.
Standard Support costs £45 and covers up to 60 minutes. If the same issue needs more time, work pauses at the limit.
You may stop and pay only the agreed £45, or approve an upgrade to Complex Support by paying the £15 difference. The upgraded total is £60 and covers up to 90 minutes from the original session start.
Complex Support costs £60 and covers up to 90 minutes. At that point you may stop, arrange a separate session or approve an extension.
Each approved extension costs £15 and covers up to 30 additional minutes. Extensions are not added automatically and are not charged without approval.
The initial booking covers up to 60 minutes. Extra time is offered only when useful and is charged in approved blocks of up to 15 minutes:
A started extension block is charged at the stated amount even if the task finishes before all 15 minutes are used.
The agreed tier or booked hour remains payable when the work finishes within its time allowance. The price covers the reserved appointment, assessment and completed work rather than billing by the exact minute.
If the original issue is resolved with time remaining, Sargra may agree to use the remaining booked time for a small related question. A new or unrelated problem is separately assessed and quoted.
Up to the first 10 minutes spent helping you establish the agreed remote connection counts as part of the booked session. Please have the computer switched on, connected to the internet and ready at the appointment time.
Time lost solely because of Sargra’s equipment, connection or technical problem is not charged. If a connection cannot be established for reasons outside either party’s reasonable control, the session pauses and a reschedule or refund for the unprovided portion is discussed.
An unrelated fault is not treated as an overrun of the original issue. It is assessed separately and may require another tier or booking.
For fixed-price PC planning work, one revision within seven calendar days is included as described in the Service Scope. A material change to the budget, location, intended use or overall direction is new work and receives a separate quote before it begins.
One brief follow-up about the same issue is included within seven calendar days after a paid live session. If the follow-up requires another remote connection, new diagnosis, additional configuration or more than a brief clarification, the price is agreed before further work begins.
Prices remain payable in GBP. PayPal displays the applicable currency conversion and any customer-side exchange information before payment is confirmed. Exchange rates and conversion charges are controlled by PayPal or the customer’s payment provider, not by Sargra.
If a payment is short, the remaining balance is confirmed before the session starts. Any clear duplicate payment or overpayment is returned through PayPal to the original payment method.
If an obvious pricing mistake is identified before work begins, the corrected price is explained and you may accept it or cancel for a full refund. Refunds and cancellations are handled under the Refund and Cancellation Policy.